HEAVIN TEKRIWALA
IT Support Engineer with hands-on experience in Active Directory, Cisco Meraki, VPNs, and enterprise troubleshooting. Transitioning toward SOC Analyst and Tier 2/3 Support. Studying for CompTIA Security+.
FEATURED WORK
CLOUDFLARE VPN DEPLOYMENT
Supported setup and testing of Cloudflare VPN on virtual machines for secure remote access and user connectivity under guidance of senior sysadmins.
ACTIVE DIRECTORY HOME LAB
Built a Windows Server AD environment with DNS & DHCP. Joined clients to domain, managed Group Policy Objects, and simulated enterprise user access control.
AZURE VM + APACHE WEB HOSTING
Created Azure Virtual Machines and deployed Apache web server hosting HTML content. Integrated AD authentication concepts in a lab environment.
NETWORK TAKEOVER — POLICE & CLINIC
Assisted team during critical network transitions at police station and healthcare clinic. Helped ensure minimal downtime during workstation, printer, and VoIP migrations.
WHERE I'VE WORKED
- Provided Tier 1–2 technical support for desktops, laptops, printers, VoIP phones, and peripherals across multiple departments.
- Managed Active Directory: user creation, group membership, password resets, and access control.
- Assisted network operations at critical facilities — Police Station and IHS Clinic — supporting segmented secure networks.
- Monitored and troubleshot Cisco Meraki dashboard: device health, port status, and basic config support.
- Deployed and managed 50+ computers, 20+ printers, and 50+ VoIP phones across the organisation.
- Supported onboarding/offboarding: workstation prep, phone setup, and access provisioning.
- Troubleshot network hardware (switches, APs, patching) and PC hardware (RAM, storage, display, peripherals).
TECHNICAL ARSENAL
NETWORKING
VPN & FIREWALLS
IAM
OS
CLOUD
TOOLS
COMPTIA SECURITY+ (SY0-701)
ACADEMIC BACKGROUND
APPLIED TECHNOLOGY
Eastern Washington University (EWU), USA
AAS — IT SYSTEMS
Spokane Falls Community College, USA
GET IN TOUCH
Available for new roles. Let's connect.